We collect anonymous data about visits to our website, including pages viewed, browser/device type and approximate geographic location. We gather this information to improve the visitor experience and performance of our website, and for statistical purposes to track how many visitors we have and what resources are accessed most often.
We track how many times our software is downloaded from DockerHub, to understand how many customers have deployed each version of our software.
After installing your database, you will provide usage data (specifically HTTP request and response data) by adding a logger to your applications. This usage data is processed and loaded into your database, so that you can query this data from your favorite database tools. None of your usage data is shared with Resurface Labs.
Our software has an option to create "support bundles" when requested by a customer. These include configuration and log files for troubleshooting purposes. Support bundles contain text files (not binary files) so that customers can inspect these to see what information is being shared.
We collect email addresses and credit card numbers for customers of our hosted databases, which we use for customer support and for billing purposes. We keep customer records about payment history and interactions with technical support. We'll provide you with any data about your account history upon request.
After your database is provisioned, you will provide usage data (specifically HTTP request and response data) by adding a logger to your applications. This usage data is processed and loaded into your database, so that you can query this data from your favorite database tools. None of your usage data is shared with Resurface Labs.
When you visit our website, we do not collect any personal information about you. We do not collect IP addresses or other data to uniquely identify or track you. We don't use any third-party tracking services, like Google Analytics, because those are totally lame.
We do not collect any data that uniquely identifies customers who download software from DockerHub.
Self-hosted databases operate completely independently of Resurface Labs. There are no "phone home" capabilities where data is automatically sent to Resurface Labs or to any third parties. Support bundles generated by our software do not include any usage data, and so do not contain any sensitive user PII.
We do not intentionally collect any usage data outside the context of your hosted database. We do not maintain any copies or backups of your usage data. No data stored in your hosted database is visible to Resurface staff. If your usage data includes sensitive personal information, you are responsible for complying with any regulatory controls regarding that data.
We take all measures reasonably necessary to protect your data from unauthorized access, alteration or destruction; to maintain data accuracy; and to help ensure the appropriate use of your data. We follow generally accepted industry standards to protect data submitted to us, both during transmission and once we receive it. Specific guidelines and best practices for our software are described in our security guide.
No method of transmission or retention of user data is 100% secure. We cannot guarantee absolute security, but we strive for the highest standards of care when designing and running our services.
When running your own database, it's important that you follow the security guide, as well as other standard industry practices for securing the systems and networks involved. Resurface Labs cannot be responsible for security factors outside the context and control of our software.
For customers of our hosted databases, your usage data will be stored to a database instance that is dedicated to your account. Your usage data is never stored on any system that also stores data for another Resurface customer. Your usage data cannot be accessed by other customers or by our staff. Usage data will be retained in your database until removed to make room for newer data, or after a predefined interval of time has passed. All usage data is immediately destroyed if you cancel your service or ask that your database be deleted. When requested, we will collect an audit trail of all access to your database.
If you have questions or concerns, please contact us immediately. We want to help and will respond promptly.
Data Protection Officer:
5323 Deer Creek Ct, Boulder CO 80301 USA
You have the right to lodge a complaint with the appropriate supervisory authority in your jurisdiction, in the unlikely event that we are unable to resolve your complaint to your satisfaction.
Our logging libraries are always configured with logging rules that control what information is collected. Strict logging rules are active by default, so that common forms of personally identifying information are automatically removed. Users may configure logging rules to allow additional detail to be collected (when it is appropriate to do so), for detecting user consent or to randomly sample usage data. Please see our online documentation for more information about logging rules.
We communicate company updates through our blog, our public Slack channel, and through social media.
We use email to communicate with individual customers, except for those who ask to use Slack instead. We only collect email addresses from customers who sign up for a hosted database. We do not currently maintain a mailing list for sending bulk emails.